Shipping policy
At sovelly™, we want your order to reach you as smoothly as possible.
Processing time All orders are processed within 1–3 business days. You will receive a confirmation email with tracking information as soon as your order ships.
Shipping time
- United Kingdom: 5–9 business days
- United States: 7–12 business days
- European Union: 6–10 business days
Delivery times may vary slightly during high-demand periods (holidays, sales events) or due to customs processing in certain regions.
Shipping rates Shipping costs are calculated at checkout based on your location and order size. We occasionally offer free shipping promotions — any applicable offer will be displayed at checkout.
Order tracking Once your order ships, you will receive a tracking number by email. Please allow 24–48 hours for tracking information to update.
Customs & duties For international orders outside your shipping country, any customs fees, taxes, or import duties are the responsibility of the customer and are not included in the order total.
Lost or delayed packages If your order has not arrived within the expected timeframe, please contact our support team at [your support email] and we will investigate with the carrier on your behalf.